RETURNS & EXCHANGES

RETURN POLICY

All cottagelifelighting light fixture is created in our studio with love and care, and your satisfaction is very important to us. If for some reason you are not fully satisfied, please note the following instructions:

• Any purchases made online must be returned directly to cottagelifelighting
• We will accept returns or exchanges on merchandise in its original unused condition, postmarked within 14 days of receiving shipment for refund or credit, less shipping costs.
• We do not accept returns after 14 days.
• Unfortunately, we cannot accept returns on sale items or gift cards.

 

2 YEAR WARRANTY

We are glad to make reasonable repairs on your cottagelifelighting piece, for as long as you own it. cottagelifelighting reserves the right to deny unreasonable repairs, returns, and exchanges.

 

RETURNS & EXCHANGES – SHIPPING

• To return merchandise please send all items to cottagelifelighting Address：13725 Proctor Ave., #C, City of Industry, CA 91746
• Please make sure to include your order # on or inside the return package. For any exchange, return or service claim, proof of purchase in the form of your original receipt will be required.
• For your protection, please return item in original or comparable box and use a traceable carrier. We cannot be responsible for items that are lost or damaged during return shipping.
• All costs related to return shipping are paid by the customer.
• To return an item or to inquire about a repair, please email us here.

Email: cottagelife.xue@gmail.com

 

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.